Delivery Guidelines

Pickup Information

TLS can deliver your products. Our drivers are professional and the nicest people you'll ever meet but of course always thinking of safety first!  TLS trucks deliver on concrete/asphalt/gravel driveways when delivering our products. Not responsible for damages to driveways or other areas of property - at customer request. If customer prefers, it's responsibility of customer to put tarp down on driveway.  

WE DO NOT TAKE A VOICE MAIL AS AN ORDER.

VOICE MAILS ARE NOT A CONFIRMATION OF TLS RECEIVING YOUR ORDER. I UNDERSTAND I HAVE TO SPEAK WITH A TLS REP.

TLS loading product

TLS loading customer

Ex: how customer is to park so TLS can load your vehicle 

Sorry... no pre-orders are accepted. All Products are on a 1st come 1st serve basis.

PLEASE KNOW THAT TOWNS HAVE CONTACTED US ABOUT "IMPROPER DUMPING" AND WE ARE NOT ALLOWED TO DUMP ON STREETS AND CAN NOT "BLOCK THE ROADWAY" FOR SAFETY REASONS.   SURROUNDING TOWNS HAVE ASKED US TO DUMP IN DRIVEWAYS ONLY.  WE KNOW THIS BECAUSE WE HAVE RECEIVED CITATIONS IN THE PAST. THANK YOU FOR RESPECTING THESE GUIDELINES. 

All soils, mulches & rocks are sold by the (CY) cubic yard but we can sell by the 1/4, 1/2 or 3/4 cubic yard for customers to pick up.  

1 Ton Stone Pallets can not be broken up.

TLS-Dumping Brick Chips

TLS-Dumping Mulch

Pallet Stone

*  Bring your own TRUCK/TRAILER to pick up your landscape

    products. Please note that TLS CAN NOT BE RESPONSIBLE for

    any damage to your truck/trailer.

*  Technically all trucks/trailers should be covered/tarped when driving       with material. 

*  Please know how much weight your truck/trailer can hold, we can              not be responsible and approximate weights are on each product      

     page and on the Price Sheet.

*  TLS puts our products in the back of an OPEN TRUCK/TRAILER with a        Bobcat/Loader, not in the back of trunks or top of a vehicle. 

*  Please bring your own shovel, rake and tarp if needed. 

NOTE: If customer picks up product please review product details to confirm because some products are NOT SOLD AT SPECIFIC LOCATIONS due to space.  

     $$$  DELIVERY PRICING PER PRODUCT  $$$

   TLS DOES NOT DELIVER OUTSIDE OF 19 MILES 

 

OVER 10 CY & LESS than 10 Miles from TLS

No Delivery Charge

No Fuel Charge

 

OVER 10 CY & MORE than 10 miles from TLS

Delivery Charge - May Apply & TLS to determine

Fuel Charge = $3.00/mile (after 10 miles) 

 

BETWEEN 5-9 CY:

Delivery Charge = $30.00

Fuel Charge = $4.00/mile after first 10 miles

ALL PALLETS:

Delivery Charge = $60.00

Fuel Charge = $4.00/mile after first 10 miles

 

No Deliveries under 5 Cubic Yards

  • TLS trucks deliver on concrete/asphalt/gravel driveways when delivering our products (DRIVEWAYS (OUR TRUCK WHEELS DO NOT LEAVE CONCRETE, ASPHALT OR GRAVEL DRIVEWAYS). TLS is not responsible for any DAMAGES to driveways/parking lots/yards/property. 

  • Please know that towns have contacted us about “IMPROPER DUMPING” and we are NOT ALLOWED TO DUMP ON STREETS and cannot “BLOCK ANY ROADWAY” for safety reasons. The police have asked us to dump on DRIVEWAYS ONLY. We know this because we have received citations in the past. Thanks for understanding. 

  • TLS will not be able to dump near/under cables, power-lines, or any over-head structure (including Basketball Goals). TLS may not be able to dump on steep inclines.

  • All orders are required to provide dumping instructions when making a delivery, it’s important for setting expectations. If customer wants to meet the driver we will need to contact customer by “CALLING BEFORE”, this means that TLS CAN NOT load our trucks to deliver product unless we speak by phone before we load product. If we cannot get ahold of you please know this can delay your order and may need to be rescheduled if we do not make contact. TLS will HOLD ORDER UNTIL contact is made and other deliveries will be put in front (depending on time of contact order may have to be pushed to the following day or next open slot).  If dumping instructions are not given at time of delivery, TLS will not be able to deliver/take the order. 

  • Delivery Charge and/or Fuel Charge will be based on quantity ordered and distance from TLS and determined by TLS.

  • ALL COD (Cash on Delivery) orders require TLS speaking with customer directly before TLS loads truck with product.  TLS will HOLD ORDER UNTIL contact is made and other deliveries will be put in front (depending on time of contact order may have to be pushed to the following day or next open slot).

  • STONE PALLET/S:  TLS can deliver up to 2 or 3 PALLETS per delivery due to trailer and due to weight of stone.  We load our trailer after you have been to one of our locations to confirm your stone order by tagging and paying for your order with OFFICE staff.  Once TLS driver arrives to customer location we will "unload/dump" the product on driveways.  PLEASE NOTE: the product will slide off the back of our trailer, gravity will take over, and it should be intact but may not be upright (it may be crooked or sideways, etc.). PLEASE NOTE:  We DO NOT bring another Bobcat to move pallets.

  • LOOSE ROCK & PALLET ROCKS: will be delivered just like mulch and soil, it will slide off the bed of the truck, gravity will take over, and we will/may not keep the rock in the pallets and dump like it is loose rock.  We load our trailer after you have been to one of our locations to confirm your stone order by tagging and paying for your order with OFFICE staff.  Once TLS driver arrives to customer location we will "unload/dump" the product on driveways.    PLEASE NOTE:  We DO NOT bring another Bobcat to move pallets.

  • BOULDERS: We will bring on a trailer and unload as close as we can to your location with our truck and trailer wheels staying on driveway. Again, gravity takes over and where the boulder lands on your property is a successful delivery. Customer will be responsible for moving the boulder to a specific location where we cannot get to. We DO NOT bring a Bobcat to move the boulders around. 

  • No warranty is made concerning the results obtained from the use of any product.  

 

.Subject to change for safety reasons​​

  • Please go to the "Office" first so someone can assist you with answering any questions or placing your order! 

  • Children must be accompanied by their parent/adult and supervised at all times. Heavy equipment and trucks are in use at all times. This is NOT A PLAY GROUND. Parents/Adults are responsible for themself and the children/person with them of their own carelessness and not abiding to our policies. Safety is very important to us.

  • Once you place your order and payment is received TLS will give you a "yellow" ticket and receipt of purchase. 

  • TLS will direct you where to go and how to park so our Loader Operator can assist you safely with our Bobcat/Loader to put the material into the back of your TRUCK/TRAILER. We DO NOT load into SUV's or cars. 

  • We will radio your order to our "Loader Operator"  however you may need to show your "yellow" ticket to the Loader Operator and they will properly load your vehicle.

  • For your safety please stay in your vehicle during loading. 

  • We suggest you bring a tarp to cover your product when driving to your destination.

  • You might want to bring your shovel/rake to move your product around properly once on your truck/trailer, if needed. 

  • If purchasing a "1 Cubic Yard (CY) Bag" of product make sure your truck/trailer can hold the weight properly.  We prepare CY bag orders at time of purchase and CY bags are ONLY MADE for PICKUP at the RALEIGH LOCATION.  NO DELIVERIES.

  • Do not leave our facility until you confirm your order is correct.​ ALL SALES ARE FINAL and due to contamination RETURNS are NOT allowed.

  • Please know how much your truck/trailer can hold in weight as TLS can not be responsible for knowing how much your truck/trailer can hold in weight.  Please see each product detail to confirm approximate weight of each product of mulches, soils, stone and rock.  (link to product page).

  • TLS is not responsible for any damages resulting from the loading of any products into pickup trucks.  All products vary in weight just like all trucks vary in the size and weight they can handle. Customer takes responsibility of how much can be loaded into trucks/trailers.

DELIVERY GUIDELINES
*  TLS trucks ONLY DELIVERY TO DRIVEWAYS (OUR TRUCK WHEELS DO NOT LEAVE CONCRETE, ASPHALT OR GRAVEL DRIVEWAYS.
*  Not responsible for any driveways/property at customer request. No  warranty is made concerning the results obtained from the use of  products. The limit of TLS for any losses or damages from the use of products shall be refund of the purchase price only, if approved by owner.

Raleigh/Morrisville/Apex Price Sheet

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