DELIVERY GUIDELINES
On-Line Ordering is for Delivery Only

TO PLACE AN ORDER FOR TLS TO DELIVER GO TO:  

"PRODUCTS & ORDER

DELIVERY FEE FOR EVERY ORDER

Per Delivery & Based on Truck Weight Capacity & Truck Route, all WITHIN 10 MILES (10 miles+ will have extra fuel charge)

$35 (10 CY +) Delivery Charge/Delivery

$45 (6 – 9 CY) Delivery Charge/Delivery

$100 (1 – 5 CY) Delivery Charge/Delivery

$60 (min. 100 bales) Delivery Charge for PALLETS & STRAWS

IF OVER 10 MILES a $4.00/mile FUEL CHARGE/DELIVERY AFTER first 10 miles but we have a 15 Mile Maximum.

 

If Driver is unable to Delivery after we are at location

due to customer not wanting in 

driveway and/or safe location

product will be refunded but delivery fee will be charged

  • Our drivers are professional and the nicest people you'll meet but of course always thinking of safety first! 

  • NO WARRANTY is made concerning the results obtained from the use  of products.

  • WE DO NOT TAKE A VOICE MAIL AS AN ORDER. VOICE MAILS ARE NOT A    

    CONFIRMATION OF TLS RECEIVING YOUR ORDER. I UNDERSTAND I HAVE TO SPEAK

    WITH A Triangle Landscape Supplies REP.

TLS-Dumping Brick Chips

TLS-Dumping Mulch

Pallet Stone

TLS Deliveries w/in 15 miles of our Location

  • TLS trucks deliver on concrete/asphalt/gravel driveways when delivering our products (OUR TRUCK WHEELS DO NOT LEAVE CONCRETE, ASPHALT OR GRAVEL DRIVEWAYS).  We will NOT be able to go through Gates. TLS is not responsible for any DAMAGES to driveways/parking lots/yards/property including minor oils spots/stains.

  • Please know that towns have contacted us about “IMPROPER DUMPING” and we are NOT ALLOWED TO DUMP ON STREETS & cannot “BLOCK ANY ROADWAY” for safety. Police has asked us to dump on DRIVEWAYS ONLY. We know this because we have received citations in the past. Thanks for understanding. If we do get some material in the road due to your driveway and/or situation it will be your responsibility to get out of the street. TLS will not be responsible, and we will not provide refunds. 

  • TLS will NOT be able to dump near/under cables/powerlines/trees, or any structure including Basketball Goals. TLS may not be able to dump on steep inclines. We will NOT be responsible for any damage & customer will pay TLS for any damage to our Truck/Tarp. IF YOU PUT YOUR TARP near/around an overhead structure and it's damaged during delivery, it's your responsibility. 

  • ALL VECHILES MUST BE OUT of DRIVEWAY for SAFE DUMPING. If cars are not moved before we arrive your cars may be blocked or if unable to DUMP for any reason CUSTOMER will be charged for DELIEVERY FEE/FUEL CHARGE. Additional FEE will be REQUIRED if we return. 

  • TLS will NOT be able to mix products on same truck, will not split loads, will not delivery to another house. 

  • All orders are required to provide dumping instructions when making a delivery, it’s important for setting expectations. If customer wants to meet the driver, we will need to contact customer by “CALLING BEFORE”, this means that TLS CAN NOT load our trucks to deliver product unless we speak by phone before we load product. If we CANNOT get ahold of you timely, please know this can delay your order and may need to be rescheduled to another day if we do not make contact. If dumping instructions are not provided, TLS will not be able to complete order. 

  • MILES:  are based on Google Maps & our Truck Routes (might not be shortest route).

  • TLS will ONLY DELIVER to DRIVEWAYS. If TLS arrives for a Delivery & Customer refuses or TLS is unable to dump/place in driveway safely TLS will not be able to complete order & will return with product to our facility.  TLS will then contact customer to refund the product MINUS the DELIVERY FEE.

  • NO COD (Cash/Check on Delivery).

  • DUMPING INSTRUCTIONS FOR PALLETS/ROCK:

    • PICKUP: Load on your OPEN TRUCK/TRAILER after you have picked out & paid. (Please know trailers with high sides or ramps do not work for our machines & your Pickup Truck tailgate must come down. If you want us to go on ramps, etc your responsible. 

    • FOR ANY STONE/ROCK:  Require you visit TLS location closest to you, confirm stone by tagging & paying with OFFICE.DELIVERY of PALLETS Wallstone/Flagstone:  TLS can deliver up to 2 or 3 PALLETS/delivery due to weight & which truck/trailer is available.

  • The product will “SLIDE OFF” the back of our trailer, GRAVITY will take over, & it should be intact but may not be upright (may be crooked, side-ways, upside down).  We DO NOT bring another Bobcat to move pallet/boulder. You may need wire cutters to cut the wire off pallet.

  • DELIVERY OF PALLET ROCKS: 

    • TLS will deliver just like mulch (loose in bulk). We will cut ROCK out of PALLET & delivery. It will slide off the bed of the truck/trailer, gravity will take over. We will NOT keep the rock in the pallet. If you want another type of delivery, we respect that & you/landscaper are welcome to pick up.

  • BOULDER: We will bring on a truck/trailer and unload as close as we can to your location with our wheels staying on driveway/asphalt. Again, gravity takes over & where boulder lands on your property is a successful delivery. Customer will be responsible for moving the boulder to your specific location on your property. We DO NOT bring a machine to move the boulder, you need to hire a Landscaper, rent equipment, etc. 

  • STRAW: (Pine Straw 100 Bales or 50 Rounds & Wheat Straw 75 Bales) minimum for delivery, once we arrive on-site we lift the truck bed & dump on driveways. We DO NOT hand unstack. 

  • No warranty is made concerning the results obtained from the use of any product & does not take back product delivered or pick up.  

    •                                                                22.04.27  Effective: Subject to change for safety reasons

PICK-UP (1st Come, 1st Serve as Available)

Smallest Quantities we can sell for PICK UP: 1/4, 1/2, 3/4 to 1 CY

and only in an OPEN TRUCK/TRAILER. 

NOT allowed to pick up in a 5 Gallon Bucket, etc... 

Mulch, Stone, Rock, Soil, Raleigh, Garner, Apex, Cary, Holly Springs, Durham, Clayton, Morrisville

TLS loading product

Mulch, Stone, Rock, Soil, Raleigh, Garner, Apex, Cary, Holly Springs, Durham, Clayton, Morrisville

TLS loading customer

Mulch, Stone, Rock, Soil, Raleigh, Garner, Apex, Cary, Holly Springs, Durham, Clayton, Morrisville

Ex: how customer is to park so TLS can load your vehicle 

Sorry... no pre-orders for pick ups.  

All Products are on a 1st come 1st serve basis.

All soils, mulches & rocks are sold by the (CY) cubic yard but we can sell by the 1/4, 1/2 or 3/4 cubic yard for customers to pick up.  

1 Stone/Rock Pallets can not be broken up.

 Bring your own TRUCK/TRAILER to pick up your landscape products in an OPEN TRUCK or TRAILER as we use BOBCAT's and LOADERS to dump in the back. Please note that TLS CAN NOT BE RESPONSIBLE for any damage to your truck/trailer.

Technically all trucks/trailers should be covered/tarped when driving with material. 

Please know how much weight your truck/trailer can hold, we can not be responsible and approximate weights are on each product page and on the Price Sheet.

 

Triangle Landscape Supplies puts our products in the back of an OPEN TRUCK/TRAILER with a Bobcat/Loader, not in the back of trunks or top of a vehicle. 

If you purchase STRAW  you will pay for it in the office and then its "get it yourself" to load your truck and it's at your own RISK.  If you need assistance, TLS will assist when we can but you will need to be patient.  

NOTE: If customer picks up product please review product details to confirm because some products are NOT SOLD AT SPECIFIC LOCATIONS due to space.  

  • Please go to the "Office" first so someone can assist you with answering any questions or placing your order! 

  • Children are asked to stay in vehicle & must be accompanied by their parent/adult at all times. Heavy equipment/trucks are in use at all times. This is NOT A PLAY GROUND. Parents/Adults are responsible for themself and the children/person with them of their own carelessness and not abiding to our policies. Safety is very important to us.

  • Once you place your order and payment is received TLS will give you a "yellow" ticket and receipt of purchase. 

  • TLS will direct you where to go and how to park so our Loader Operator can assist you safely with our Bobcat/Loader to put the material into the back of your TRUCK/TRAILER. We DO NOT load into SUV's or cars. 

  • We will radio your order to our "Loader Operator"  however you may need to show your "yellow" ticket to the Loader Operator and they will properly load your vehicle.

  • For your safety please stay in your vehicle during and after loading. 

  • Suggested to bring a tarp to cover your product when driving to your destination.

  • You might want to bring your shovel/rake to move your product around properly once on your truck/trailer, if needed. 

  • If purchasing a "1 Cubic Yard (CY) Bag" of product make sure your truck/trailer can hold the weight properly.  We prepare CY bag orders at time of purchase and CY bags are ONLY MADE for PICKUP at the RALEIGH LOCATION.  NO DELIVERIES.

  • Do not leave our facility until you confirm your order is correct.​ ALL SALES ARE FINAL and due to contamination RETURNS are NOT allowed.

  • Please know how much your truck/trailer can hold in weight as TLS can not be responsible for knowing how much your truck/trailer can hold in weight.  Please see each product detail to confirm approximate weight of each product of mulches, soils, stone and rock.  (link to product page).

  • Triangle Landscape Supplies is not responsible for any damages resulting from the loading of any products into pickup trucks.  All products vary in weight just like all trucks vary in the size and weight they can handle. Customer takes responsibility of how much can be loaded into trucks/trailers.

*  TLS trucks ONLY DELIVERY TO DRIVEWAYS (OUR TRUCK WHEELS DO NOT LEAVE CONCRETE, ASPHALT OR GRAVEL DRIVEWAYS.

*  Not responsible for any driveways/property at customer request. No  warranty is made concerning the results obtained from the use of  products. The limit of TLS for any losses or damages from the use of products shall be refund of the purchase price only, if approved by owner.
TLS NOT Responsible for any Rock/Stone breaking.